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989bd FAQ — All your questions answered, right here

If you have any questions while using 989bd, check this FAQ page first. Everything from registration to withdrawals is explained in simple, straightforward English.

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Registration & Login Deposit Withdrawal Bonuses & Promotions Gaming Security

In this FAQ section, you'll find clear, straightforward answers to the questions most commonly asked by players in Bangladesh. We continuously update this list so you can resolve issues before ever needing to contact our support team.

If you can't find the answer you're looking for, reach out to our 24/7 live chat. We're always here to help.

Registration & Login
10 Questions

To register on 989bd, you only need an active Bangladeshi mobile number, your full name, and a strong password. Registration is completely free and takes just 2 minutes. Verify your number with the OTP sent to your phone and your account will be activated instantly.

The minimum age to register on 989bd is 18. Registration by anyone under 18 is strictly prohibited. We verify users' ages, and any account found to belong to a minor will be terminated immediately. For more details, Responsible Play View the page.

No, each person may only open one account. Attempting to create multiple accounts using the same mobile number, bank account, or device may result in all accounts being suspended and balances forfeited.

First, make sure your mobile number and password are correct. If you've forgotten your password, click the "Forgot Password?" option on the login page and recover it via OTP. If the issue persists, Login Page contact support.

If you're not receiving your OTP, first check your network connection and make sure you've entered the correct number. If it still hasn't arrived after 1-2 minutes, use the 'Resend' option. If the problem persists, please contact our support team.

You can change your password from Account Settings. To update your name or mobile number, please contact the support team — identity verification will be required.

Typically, only one active session is allowed per account. Logging in on a new device will automatically end any existing session. This is in place to protect your account.

If your account is blocked, please contact our support team. Once your identity is verified, you'll be informed of the reason and, where applicable, your account will be reinstated.

KYC is not mandatory for general use. However, if you wish to withdraw larger amounts (typically over BDT 50,000), you will need to complete KYC verification using your NID or passport.

Contact our support team or Responsible Play Follow the instructions on the page. Please withdraw any remaining balance before closing your account.
Deposit
9 Questions

989bd supports deposits via bKash, Nagad, Rocket, bank transfer, and online banking — all the most trusted and widely used payment methods in Bangladesh.

The minimum deposit on 989bd is BDT 500. Amounts below this cannot be processed. To claim the 100% welcome bonus on your first deposit, you must deposit BDT 500 or more.

Deposits via bKash, Nagad, and Rocket are typically instant, appearing in your account within 1–5 minutes. Bank transfers may take up to 1–2 hours.

Wait 5–10 minutes and refresh the page. If the issue persists, contact the support team with your transaction reference number. For bank transfers, make sure to keep your payment slip.

989bd does not charge any deposit fees. However, your payment provider (bKash / Nagad / bank) may apply their own transaction charges.

A daily deposit limit applies to standard members. VIP members enjoy higher limits. As part of responsible gaming, you can also set your own deposit limit from your account settings.

Contact our support team as soon as possible and provide the transaction details. We will do our best to resolve the issue. Please double-check the number and amount carefully in the future.

Currently, 989bd does not support direct deposits via credit card. Please use bKash, Nagad, Rocket, or bank transfer instead.

Go to the 989bd dashboard → Deposit → Select Nagad → Send payment to the designated Nagad number → Enter the reference number → Confirm. Your balance will be credited within minutes.
Withdrawal
8 Questions

Withdrawals to bKash, Nagad, and Rocket are generally completed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. KYC verification may be required for larger amounts.

The minimum withdrawal on 989bd is BDT 500. To withdraw bonus balance, you must first meet the wagering requirements. On the Withdrawal page View details.

If your withdrawal has not arrived within 24 hours, contact the support team with your transaction ID. Withdrawals are typically delayed due to incomplete KYC verification or unmet wagering requirements.

No, bonuses cannot be withdrawn directly. Each bonus comes with specific wagering requirements. Only winnings derived from a bonus can be withdrawn once those requirements have been met.

989bd charges no extra fees on withdrawals. However, your mobile banking provider or bank may apply their own transaction charges.

There is generally a limit on the number of withdrawal requests you can make per day. VIP members benefit from higher limits and faster processing.

A withdrawal request can be cancelled before processing begins. Once processing has started, cancellation is generally not possible. Contact support for further assistance.

No, withdrawals can only be made to the registered account holder's own name and number. To prevent fraud and money laundering, withdrawals to third-party numbers are not permitted.
Bonuses & Promotions
7 Questions

After registering for the first time, if you deposit BDT 500 or more, a 100% Welcome Bonus (up to BDT 5,000) will be automatically credited to your account. No separate code is required.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example: a 20x wagering requirement on a BDT 1,000 bonus means you must wager BDT 20,000 in total. Details Terms & Conditions View on the page.

Each Monday, a cashback of a set percentage of your total weekly losses (typically 10%) is automatically credited to your account.

Yes, most bonuses have an expiry period (typically 7–30 days). If the wagering requirements are not met within the specified time, the bonus may be cancelled.

Share your referral code with a friend. When they register and make their first deposit, you'll receive a referral bonus. Details On the Promotions page View.

There's no separate sign-up required for the VIP program. Simply play regularly, earn loyalty points, and you'll be upgraded to VIP status automatically.

Yes, you can cancel an active bonus from your account settings. However, doing so will forfeit the bonus balance along with any winnings earned from that bonus.
Gaming
6 Questions

989bd offers Live Casino (Baccarat, Roulette, Blackjack), Sports Betting (cricket, football, tennis), 500+ slots, casino table games, and much more.

Yes, Live Casino features real dealers who run the games via HD video streaming. It is fully real-time and can be enjoyed from any device.

989bd works exclusively with licensed and internationally verified game providers. All game outcomes are governed by RNG (Random Number Generator) technology.

Yes, 989bd is fully mobile-friendly. All games run smoothly on both Android and iOS devices directly through your mobile browser.

In most games, the session is recovered once the connection is restored. However, for live games, the outcome of an interrupted round is determined based on the server's records.

Live and pre-match betting is available on 30+ sports, including cricket (IPL, BPL, Test, ODI), football (Premier League, La Liga, Champions League), tennis, badminton, and kabaddi.
Security & Privacy
5 Questions

Yes, 989bd uses SSL/TLS encryption with 256-bit security. Your personal information and payment data are fully protected and never shared with third parties. To learn more, Privacy Policy View.

Change your password immediately and notify our support team. We will temporarily lock your account and launch an investigation.

Always access the site by typing 989bd.win directly into your browser. Do not log in by clicking any links. 989bd will never ask for your password via SMS or any message — ignore any such messages immediately.

989bd is a licensed and regulated online gaming platform. We follow responsible gaming policies and place the highest priority on user protection.

Payment information is stored in encrypted form and is used solely for processing transactions. This information is never shared with any third party.

Can't find an answer? Contact Us

Can't find your answer in the 989bd FAQ? No worries — our multiple support channels are always ready to help.

Live Chat Support

Live chat support in Bengali, available 24/7. Get instant help whenever you need it.

Email Support

For complex issues, send us a detailed email and we'll get back to you within 24 hours.

Terms & Conditions

Read all 989bd terms and conditions in full. Learn everything about bonuses, withdrawals, and more.

Responsible Gaming

Get help with gaming-related issues. 989bd genuinely cares about your mental and financial well-being.

Security Report

Please notify us immediately of any suspicious activity or security concerns.

Promotion Updates

Visit the Promotions page for the latest bonuses, offers, and tournament news.

989bd Promise: We believe transparency is the foundation of trust. This FAQ page is updated regularly so you always have easy access to accurate information. If you'd like to suggest a question to be added, let us know.

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